JIRA Service Management Connector
Learn how to use the JIRA Service Management Connector in DBSync Cloud Workflow
Last updated
Learn how to use the JIRA Service Management Connector in DBSync Cloud Workflow
Last updated
DBSync's Jira Service Management connector offers high customizability, enabling seamless integration between your Jira Service Management account and other applications like accounting systems, e-commerce platforms, and CRMs. With this connector, users can manage various records such as service desks, Projects, Issues, users, Service Requests and more. The integration utilizes Jira Service Management APIs alongside Jira Core APIs for data movement via REST calls using JSON over HTTPS.
To connect to Jira Service Management via DBSync's connector, you need:
A valid DBSync Jira Service Management connector license, username, and password.
Ensure the Jira Service Management user has administrative privileges to access APIs.
A single instance of the Jira Service Management connector represents one service desk account. For multiple service desk accounts (On-demand or Cloud instances), create separate connections and configure accordingly.
The Jira Service Management connector can:
Integrate Jira Service Management Issues into CRM Case for improved customer service.
Automate data entry to eliminate errors and ensure data integrity.
Support automated business processes such as Integrated Case Management and Customer Success Eco-system.
Supported versions include Jira Service Management Server 3.5 and above. Older versions may work but are not officially tested.
Property
Description
Required
Username
Username for Jira Service Management
Yes
Password
Password for Jira Service Management
Yes