JIRA Service Management

Learn how to use the JIRA Service Management Connector in DBSync Cloud Workflow

Overview

DBSync's Jira Service Management connector offers high customizability, enabling seamless integration between your Jira Service Management account and other applications like accounting systems, e-commerce platforms, and CRMs. With this connector, users can manage various records such as service desks, Projects, Issues, users, Service Requests and more. The integration utilizes Jira Service Management APIs alongside Jira Core APIs for data movement via REST calls using JSON over HTTPS.

Prerequisites

To connect to Jira Service Management via DBSync's connector, you need:

• A valid DBSync Jira Service Management connector license, username, and password.

• Ensure the Jira Service Management user has administrative privileges to access APIs.

Connector Configurations

A single instance of the Jira Service Management connector represents one service desk account. For multiple service desk accounts (On-demand or Cloud instances), create separate connections and configure accordingly.

Property	Description	Required
Username	Username for Jira Service Management	Yes
Password	Password for Jira Service Management	Yes

Uses Of Connector

The Jira Service Management connector can:

• Integrate Jira Service Management Issues into CRM Case for improved customer service.

• Automate data entry to eliminate errors and ensure data integrity.

• Support automated business processes such as Integrated Case Management and Customer Success Eco-system.

Supported Versions

Supported versions include Jira Service Management Server 3.5 and above. Older versions may work but are not officially tested.

Frequently Asked Questions (FAQ)

Can I get a trial of DBSync's Jira Service Management connector? Yes, DBSync offers a free 14-day trial upon signup.

Can this connector be used for bi-directional integration? Yes, it supports both bi-directional and uni-directional integration.

Is the service desk connector available for both On-demand and On-premise versions? Yes, it supports both versions.

How frequently can we perform integrations? DBSync can trigger data integration as frequently as every three minutes.

How does DBSync connect to Jira Service Management server? DBSync connects through its service desk connector using built-in API methods for data retrieval and insertion.

When do we need additional integration coding? DBSync provides standard templates for most use cases. Additional coding is required only for non-standard data flows.

Does DBSync need to be installed on the same machine as Jira Service Management? No, DBSync operates through the cloud for easy accessibility and maintenance without additional installations.