> For the complete documentation index, see [llms.txt](https://docs.mydbsync.com/cloud-workflow/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mydbsync.com/cloud-workflow/troubleshooting/page-2/web-connector-error-application-request-to-abort.md).

# Web Connector Error Application Request to Abort

Application request to abort on Web connector.

#### Summary

We usually encounter this error when the QuickBooks company file path is changed:

```
Application request to abort
```

#### Problem

Whenever we try to trigger the sync using the Web Connector, the following error appears in the Web Connector status: 'Application request to abort'

#### Applies To

**Product/Service** : DBSync Cloud Workflow

**Versions**: All versions supporting Salesforce-QBD integration

**Operating Systems**: Platform-independent (Cloud-based)

**Databases / Connectors**: Salesforce, QuickBooks Desktop

**Applicable To**: Quickbooks Desktop users

#### Solution / Steps

**Step 1: Download QuickBooks WebConnector to run this task**

* QuickBooks File: To know the path, open the QuickBooks app and press the function F2 (or Fn+F2) key from your keyboard. File path is mentioned in the 'File Information' section.
* QuickBooks Version: Choose the version as 2014 and more
* Select the number of retry count. Usually 2.
* Save the setup

**Step 2: Select the task to download QuickBooks WebConnector**

* Project Name: It will be the default current project
* Task Name: Choose which task to be automated.
* Click download as admin mode and singe user, and double click the .qwc file.
* Make sure your QuickBooks Desktop file is opened
* Select the option 'Yes, always; allow access even if QuickBooks is not running'. Then, select 'Admin' click on continue.
* DBSync integration process will be added to your Quickbooks Web-Connector. Once the process is added to the web-connector, add the DBSync account password in the **Password** section of the Web-Connector. Then press **Enter** and click **yes**.

**Step 3: Update Web Services**

This allows to view the list of web services added to the QuickBooks.

**Step 4: Run the Web Service**

Select the DBSync WebConnector application and click 'Update Selected'

The WebConnector will start updating the information and progress bar will show the status of completion.

#### Root Cause

If the QuickBooks company file path is changed on the client machine, the Web Connector will throw the error 'Application request to abort' during sync attempts, as it can no longer locate the file at the expected path

<figure><img src="/files/qywXkfu4mMZsp4C5t8vp" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Zco4BRSIuCXVoALT4Ig4" alt=""><figcaption></figcaption></figure>


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