# Web Connector Authentication Failure Error

#### Summary

The “Authentication Failed” error in the Web Connector typically occurs when an incorrect password is entered.

<figure><img src="https://1036205596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv9avy716UiAsS24zOznZ%2Fuploads%2F0NHLUirqVlYrWUQcSpB3%2Funknown.png?alt=media&#x26;token=eeeaca03-f6b4-4566-bec9-5a6ce159f3d7" alt=""><figcaption></figcaption></figure>

#### Problem

While triggering a sync using the Web Connector, the following error may appear in the Web Connector status:&#x20;

`Authentication Failed.`

#### Applies To

* **Product/Service:** DBSync Cloud Workflow
* **Versions:** All versions supporting Salesforce-QBD integration
* **Operating Systems:** Platform-independent (Cloud-based)
* **Databases/Connectors:** Salesforce, QuickBooks Desktop
* **Applicable For:** Quickbooks Desktop users

#### Solution Steps

1. **Ensure you have the right password**\
   Ensure you have the right password (this is the password that is used to log in to DBSync account).
2. **Add the DBSync account password**\
   Add the DBSync account password in the Password section of the Web Connector. Then press ENTER and click on "yes."&#x20;
3. **Update Web Services** \
   This allows you to view the list of web services added to QuickBooks.&#x20;
4. **Run the Web Service** \
   Select the DBSync Web Connector application and click **Update Selected**.

The Web Connector will start updating the information, and the progress bar will show the status of completion.

<figure><img src="https://1036205596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv9avy716UiAsS24zOznZ%2Fuploads%2F6SREiwYxgu0LrYjWXbEp%2Funknown.png?alt=media&#x26;token=a330c5ab-af82-40c4-8b4d-07425cbc5802" alt=""><figcaption></figcaption></figure>

#### Workaround

Not applicable.

#### Root Cause

If the password entered in the Web Connector is incorrect, the system cannot authenticate the user during sync attempts and returns an error.


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