> For the complete documentation index, see [llms.txt](https://docs.mydbsync.com/cloud-workflow/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mydbsync.com/cloud-workflow/troubleshooting/page-2/web-connector-authentication-failure-error.md).

# Web Connector Authentication Failure Error

#### Summary

The “Authentication Failed” error in the Web Connector typically occurs when an incorrect password is entered.

<figure><img src="/files/vtbP9CvofrAijJfZSEOK" alt=""><figcaption></figcaption></figure>

#### Problem

While triggering a sync using the Web Connector, the following error may appear in the Web Connector status:&#x20;

`Authentication Failed.`

#### Applies To

* **Product/Service:** DBSync Cloud Workflow
* **Versions:** All versions supporting Salesforce-QBD integration
* **Operating Systems:** Platform-independent (Cloud-based)
* **Databases/Connectors:** Salesforce, QuickBooks Desktop
* **Applicable For:** Quickbooks Desktop users

#### Solution Steps

1. **Ensure you have the right password**\
   Ensure you have the right password (this is the password that is used to log in to DBSync account).
2. **Add the DBSync account password**\
   Add the DBSync account password in the Password section of the Web Connector. Then press ENTER and click on "yes."&#x20;
3. **Update Web Services** \
   This allows you to view the list of web services added to QuickBooks.&#x20;
4. **Run the Web Service** \
   Select the DBSync Web Connector application and click **Update Selected**.

The Web Connector will start updating the information, and the progress bar will show the status of completion.

<figure><img src="/files/znJJEcje8xu5495rbEiP" alt=""><figcaption></figcaption></figure>

#### Workaround

Not applicable.

#### Root Cause

If the password entered in the Web Connector is incorrect, the system cannot authenticate the user during sync attempts and returns an error.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.mydbsync.com/cloud-workflow/troubleshooting/page-2/web-connector-authentication-failure-error.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.