> For the complete documentation index, see [llms.txt](https://docs.mydbsync.com/cloud-workflow/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mydbsync.com/cloud-workflow/troubleshooting/page-2/web-connector-authentication-failure-error.md).

# Web Connector Authentication Failure Error

#### Summary

The “Authentication Failed” error in the Web Connector typically occurs when an incorrect password is entered.

<figure><img src="/files/vtbP9CvofrAijJfZSEOK" alt=""><figcaption></figcaption></figure>

#### Problem

While triggering a sync using the Web Connector, the following error may appear in the Web Connector status:&#x20;

`Authentication Failed.`

#### Applies To

* **Product/Service:** DBSync Cloud Workflow
* **Versions:** All versions supporting Salesforce-QBD integration
* **Operating Systems:** Platform-independent (Cloud-based)
* **Databases/Connectors:** Salesforce, QuickBooks Desktop
* **Applicable For:** Quickbooks Desktop users

#### Solution Steps

1. **Ensure you have the right password**\
   Ensure you have the right password (this is the password that is used to log in to DBSync account).
2. **Add the DBSync account password**\
   Add the DBSync account password in the Password section of the Web Connector. Then press ENTER and click on "yes."&#x20;
3. **Update Web Services** \
   This allows you to view the list of web services added to QuickBooks.&#x20;
4. **Run the Web Service** \
   Select the DBSync Web Connector application and click **Update Selected**.

The Web Connector will start updating the information, and the progress bar will show the status of completion.

<figure><img src="/files/znJJEcje8xu5495rbEiP" alt=""><figcaption></figcaption></figure>

#### Workaround

Not applicable.

#### Root Cause

If the password entered in the Web Connector is incorrect, the system cannot authenticate the user during sync attempts and returns an error.