Salesforce and QuickBooks Desktop Integration Error

Salesforce and QuickBooks Desktop Integration Error: Application request to abort on Web connector.

Summary

We usually encounter this error:

Application request to abort

on the Web connector, when the QuickBooks company file path is changed.

Problem

Whenever we try to trigger the sync using the Web Connector, the following error appears in the Web Connector status:

Application request to abort

Applies To

Product/Service : DBSync Cloud Workflow

Versions: All versions supporting Salesforce-QBD integration

Operating Systems: Platform-independent (Cloud-based)

Databases / Connectors: Salesforce, QuickBooks Desktop

Applicable To: Quickbooks Desktop users

Solution

STEP 1: Download QuickBooks WebConnector to run this task

QuickBooks File: To know the path, open the QuickBooks app and press the function F2 (or Fn+F2) key from your keyboard. File path is mentioned in the File Information section.

QuickBooks Version: Choose the version as 2014 and more

Select the number of retry count, usually 2.

Save the setup.

STEP 2: Select the task to download QuickBooks WebConnector

Project Name: It will be the default current project

Task Name: Choose which task to be automated.

Click download as admin mode and singe user, and double click the .qwc file.

Make sure your QuickBooks Desktop file is opened

Select the option 'Yes, always; allow access even if QuickBooks is not running'. Then, select 'Admin' click on continue.

DBSync integration process will be added to your Quickbooks Web-Connector.

Once the process is added to the web-connector, add the DBSync account password in the Password section of the Web-Connector. Then press Enter and click yes.

STEP 3: Update Web Services

This allows to view the list of web services added to the QuickBooks.

STEP 4: Run the Web Service

Select the DBSync WebConnector application and click 'Update Selected'

The WebConnector will start updating the information and progress bar will show the status of completion.

Root Cause

If the QuickBooks company file path is changed on the client machine, the Web Connector will throw the error

Application request to abort 

during sync attempts, as it can no longer locate the file at the expected path