Quickbooks Online disconnected with an error message in the logs

Summary

This article provides steps to troubleshoot and resolve the following Quickbooks online disconnected errors:

Error: QuickBooksRestV3Adapter Exception while Reseting OAuth Tokens

Error: Failed to process Transform and Write action Unable to authenticate connection to QuickBooks Online, Reconnect and try again

Problem

When syncing records between Salesforce and QuickBooks Online using DBSync, the process fails with the following error message:

QuickBooksRestV3Adapter Exception while Reseting OAuth Tokens

Applies To

• Product/Service: DBSync Cloud Workflow

• Versions: All versions supporting Salesforce-QBO integration

• Operating Systems: Platform-independent (Cloud-based)

• Databases / Connectors: Salesforce, QuickBooks Online

Solution

Prerequisites

• Admin access to DBSync

• Admin Access to the client’s QBO file.

• Admin login credentials for Quickbooks online for sign in.

Steps

1. Login To your DBSync Account: Log in to your DBSync account.

2. Open New Development Studio: Click New Development Studio (Button at the right side). In the Cloud Workflow Development Studio, click the required project name to open it.

3. Open Connectors: Click Connectors on the left side of the window and then click project name Quickbooks connector.

4. Reconnect QuickBooks: Click Would you like to reconnect? --> Connect to QuickBooks. Login to your Quickbooks Online with the credentials.

5. Validate and Save: Click Advanced Properties next to Quick Set Up. Validate and Save the connection.

Root Cause

This issue arises when the Quickbooks login password has been changed.