# Narvar

## Overview

The Narvar Connector in DBSync Cloud Workflow enables secure and seamless integration between Narvar - a post-purchase experience platform - and your other enterprise systems such as order management, CRM, ERP, e-commerce, and analytics platforms. The Narvar Connector helps users synchronize order and shipping information for an enhanced customer experience.

## Key Benefits

**For Business Users:**

* **Unified Post-Purchase Data:** Synchronize delivery, tracking, and fulfillment information across systems.
* **Enhanced Customer Experience:** Enable consistent tracking notifications and status updates across platforms.
* **Operational Efficiency:** Remove manual updates by automating integration flows between systems.

**For Technical Teams:**

* **Secure API Connectivity:** Uses Narvar’s API with secure authentication for reliable system access.
* **Flexible Workflow Integration:** Supports real-time and scheduled data sync patterns.
* **Broad Object Support:** Integrates orders, tracking events, and shipment records.

## Prerequisites

Before configuring the Narvar Connector, make sure the following requirements are met:

1. **DBSync Access**
   * A valid license for this connector and access to the DBSync Cloud Workflow platform.
2. **Narvar Account & Required API Keys**
   * A Narvar account with the following API keys
     * **Endpoint:** The Narvar API endpoint (e.g., <https://api.narvar.com/v1/>...)
     * **Client Id:** Provided by Narvar support or developer portal.
     * **Client Secret:** Used with the Client ID to authenticate API requests.&#x20;

## Connector Configuration

Each Narvar connector instance represents a connection to a specific Narvar environment. To connect multiple environments (for example, staging and production), create separate connector configurations.

After entering the credentials, test the connection to validate access and permissions before saving the configuration.

## Obtain Client ID and Client Secret

Follow the steps below to obtain your API credentials from Narvar before setting up the Narvar connector:

{% stepper %}
{% step %}
Log in to your Narvar Hub account.
{% endstep %}

{% step %}
Create an API Account.
{% endstep %}

{% step %}
Once your API account is created, review the generated credentials including **Client Id** and **Client Secret**.
{% endstep %}
{% endstepper %}

| <p><strong>Note:</strong> Store Credentials Securely<br></p><p>The Client Secret will not be displayed again once you close the popup. Store it in a secure location.</p> |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

## Quick Setup Guide

Follow these steps to configure the Narvar Connector:

{% stepper %}
{% step %}

### Login to DBSync Cloud Workflow

Use your DBSync credentials to access the platform.
{% endstep %}

{% step %}

### Add the Narvar Connector

Navigate to the connectors list in the Apps pane and select Narvar from the connectors list.
{% endstep %}

{% step %}

### Enter Authentication Details

<figure><img src="https://1036205596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv9avy716UiAsS24zOznZ%2Fuploads%2FRfmQ7pGpSw2VlURr9tQh%2Funknown.png?alt=media&#x26;token=b847bb50-da97-4af9-b995-3b671527051b" alt=""><figcaption></figcaption></figure>

In the Narvar Connector configuration page, provide the **Endpoint**, **Client ID**, and **Client Secret** (Use the **Client Id** and **Client Secret** saved in the previous section).<br>
{% endstep %}

{% step %}

### Test Connection

Click **Test Connection** to verify connectivity and authorization.
{% endstep %}

{% step %}

### Save Configuration

After successful validation, **Save Connection** for use in workflows.
{% endstep %}
{% endstepper %}

Once configured, Narvar objects are immediately available to use in syncs, triggers, and workflow logic.

## Common Use Cases

The Narvar Connector helps support a variety of post-purchase and fulfillment automation scenarios:

* Pull real-time tracking data into CRM, such as Salesforce, to improve agent response time and customer experience.
* Sync order and delivery status with ERP systems like NetSuite for better inventory and fulfillment planning.
* Consolidate shipment and delivery events in a data warehouse for reporting and performance analytics.

## Troubleshooting

{% stepper %}
{% step %}

### Connection Errors

* **Solution:** Ensure that API credentials are correct and that no firewall restrictions are blocking DBSync from accessing Narvar.
  {% endstep %}

{% step %}

### Data Mapping Issues

* **Solution:** Revisit the data mapping section to verify that all required fields are mapped. Ensure field types match between the source and the target.
  {% endstep %}

{% step %}

### Sync Errors

* **Solution:** Check workflow rules and trigger conditions to confirm they align with your business logic. Review logs for specific error messages.
  {% endstep %}
  {% endstepper %}

## Frequently Asked Questions (FAQ)

<details>

<summary>Can I connect multiple Narvar environments?</summary>

Yes, you can configure separate connector instances for staging, test, or production environments.

</details>

<details>

<summary>Can I integrate multiple data sources with Narvar?</summary>

Yes, DBSync allows integration of multiple data sources, as long as each source is configured correctly.

</details>

<details>

<summary>How often is data synced between DBSync and Narvar?</summary>

The sync frequency depends on the workflow settings you configure. Typically, real-time sync is available, but you can set up specific intervals, if preferred.

</details>

<details>

<summary>Is the connector secure?</summary>

Yes, all authentication and API calls are secured using API keys and encrypted communications.

</details>

<details>

<summary>Can I sync real-time events?</summary>

Workflows can run on schedules or be triggered by Narvar events, depending on how your environment handles event capture.

</details>

<details>

<summary>Does the connector support shipment history?</summary>

Yes - tracking events, shipment statuses, and delivery history are available for workflows.

</details>

<details>

<summary>Do I need technical skills to configure the connector?</summary>

The setup process is guided through the DBSync UI and does not require advanced development skills, though understanding API credentials is helpful.

</details>

## Summary

The Narvar Connector in DBSync Cloud Workflow provides a reliable and secure way to integrate post-purchase and fulfillment data between Narvar and your business systems. With support for key order objects, shipment events, and tracking updates, this connector helps automate customer experience workflows, improves operational visibility, and ensures data consistency across platforms.


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