Data Classification Policy

Introduction

At DBSync, we highly care about the privacy and data security of our customers. We take our utmost efforts and implement responsible and sophisticated technical and physical controls that are designed to prevent unauthorized access to or disclosure of our customers’ content.

• Managers or information ‘owners’ shall be responsible for assigning classifications to information assets according to the standard information classification system presented in the procedures section.

• Where practicable, the information category shall be embedded in the information itself.

• All DBSync associates shall be guided by the information category when handling DBSync information in a security-related context.

Data Classification

DBSync classifies customer data into two categories

Client’s Content

• Client’s Content

  • The customer's business data is processed through DBSync during synchronization operations. DBSync does not store or retain customer business data as part of its normal operations. Customer data processed by DBSync is handled transiently in memory during runtime and is not persisted within DBSync systems.

  • In customer-hosted environments, processing occurs within infrastructure controlled by the customer. In DBSync cloud service environments, data is processed in memory only for the duration of synchronization tasks. Operational logs may be generated for monitoring and troubleshooting purposes; however, these logs do not contain customer business data or payload content.

  • All passwords stored as part of configurations are encrypted with industry-standard encryption algorithms.

  • All Web communications with Salesforce comply with Salesforce HTTP/S 256 bit encryption standards.

  • All communication with the local database is performed using the JDBC protocol and supported JDBC drivers.

Account Information

This is the data about the customers that our customers provide to create a customer account, maintain it, support the customer, or participate in activities promoted by DBSync. This is information like the customer name, email address, billing address, and phone number. This information is stored in our CRM. How we collect, maintain, and the information life cycle is clearly documented, religiously followed, and available at our website (https://www.mydbsync.com/privacy-policy).